We strive to provide exceptional customer service and quality cleaning every time. Help us prepare by doing the following.

• We require the use of a threaded cold water faucet.
• If you know the nature of a spot or problem, please let the technician know during the inspection and before cleaning so that we can maximize our efforts at the site.
• Although we remove and return most furniture (except very large, heavy items and multimedia or electronic equipment) to its original location, we ask that all breakables and other items be removed from the surfaces of the furniture being moved.
• Please remove pets from the area.
• A normal carpet dries in one day. During this time, we recommend keeping small children and pets away from the carpet, as well as shoes that can transfer dirt to the clean carpet. Also, take care of the bottoms of your feet, as walking from a wet carpet to an adjacent wood or tile floor can cause them to slip immediately after cleaning.
• Avoid moving furniture for at least 48 hours after cleaning to minimize stains on clean carpet.

• Occasionally carpet will bubble or ripple after cleaning.   This should dissipate as the carpet dries. It may take up to 5 to 6 days for the carpet to fully restore back to its original format.
• Our specialized cleaning process is safe for any properly installed carpet.  If you are aware of any installation problems or issues, please inform our technician prior to cleaning so that we may take extra precautions

It’s simple to assume that the only reason you need to clean your carpet is so that it looks great, don’t you think? That is undoubtedly one justification for scheduling routine carpet cleaning, but it’s also crucial to keep in mind that doing so is an investment in your wellbeing.

Carpets may easily gather dirt, bacteria, dust mites, and allergens, whether they are in your home or place of business. These toxins can truly contaminate the indoor air quality (IAQ) that you breathe every day even if they aren’t always obvious on the surface. Although though they frequently seem clean, carpets may actually be considerably dirtier than you believe.

Consider the carpet in your home as a form of air filter. With time, you will begin to breathe in the accumulation that occurs when things like dust, grime, bacteria, and dust mites accumulate on your carpet. To guarantee that the air you are breathing is as clean as possible, it is not sufficient to just use home carpet cleaners to remove dirt and spills.

We can help you move smaller items like tables and chairs, but we won’t be able to provide assistance with larger or heavier items.

While we guarantee we will do our very best to get all the stains out, unfortunately, we cannot always achieve that goal. We will always inspect the carpet before the cleaning, and point out any stains we believe may be permanent. We also have safe spotters we use to remove stubborn stains.

Definitely not. Hot water extraction, or “steam cleaning,” is what carpet manufacturers recommend to keep their product clean. The process is perhaps the safest way to remove dirt from your carpet.

Do not be surprised when we have main areas dry before we are finished.In some cases, certain conditions will slow down evaporation and 8-24 hours is needed. Please contact us if moisture is present after 24 hours. Caution Wet Floors can lead to falls and possible injury. Beware when you walk off damp carpet onto tile or hardwood. Slips and Falls can occur.

Wicking is a common condition that takes place when the soil has penetrated down into the backing of the carpet/padding and has returned after a professional carpet cleaning. It is very important to have your carpets cleaned every year to prevent this from happening. This is very common with berber carpet or carpet in a moist basement. The longer a stain is present the deeper it goes. Please follow the steps below if this happens.
1. Fill a spray bottle with water or the solution that Healthy Carpets provided.
2. Mist the wicking stain with the solution.
3. Blot the stain with a paper towel or microfiber cloth.
The stain will then wick into the towel.
If the stain does not come out or was never removed after a professional carpet cleaning. It is more likely a permanent stain.

Pet stains and odors are a source of concern for many of our customers. We offer an additional treatment to address these issues. Our pet odor eliminator is an enzymatic cleaning agent that destroys odors and bacteria at their source. Most often the odors are living in the carpet pad beneath the carpet backing or in upholstery cushions below the outer fabric.

Low Moisture Encapsulation Cleaning is a method of carpet cleaning that uses a chemical solvent designed to emulsify oily particules (i.e sticky soils) and bind them with dry particles so they can be vacuumed up in a secondary treatment.

This treatment gained popularity over the past 20 years as an alternative to the more laborious (and thus, more expensive) hot water extraction method of cleaning. But, in our experience, Encap has more than a few drawbacks.

Encap often ends up leaving residue behind, doesn’t remove dirt, and can end up spreading other debris across the carpet.

Hot Water Extraction, or “Steam Cleaning” is a cleaning method that uses high-pressure tools to propel cleaning agents and hot water into your carpet (consequently, releasing steam). This process dislodges the deeply-embedded dirt, grime, and debris that are nestled between or even saturated within the fibers of the carpet. This dislodging is followed by powerful vacuuming that removes any remaining debris from the treated carpet.

When conducted by professionals, hot water extraction is the most effective way to restore and maintain the quality and cleanliness of a carpet. It can access more deeply embedded residue, that over time, can damage the fibers comprising your carpet.

Whether it’s bi-monthly, monthly, every six months, or annually, GoldClean 2 Go creates a maintenance schedule for routine cleaning that is hassle-free for your business and/or your residence.